Privacy Policy
Last Updated: February 2025
At cerannovia, we handle your personal information with care. This policy explains what data we collect when you use our budgeting tools, why we need it, and what rights you have. We're based in Birmingham and follow UK data protection rules.
Information We Collect
When you create an account with cerannovia, we gather certain details to make our budgeting service work properly. Some of this is stuff you give us directly, and some we collect automatically as you use the platform.
Personal Details You Provide
- Your name and email address when you register
- Contact information if you reach out to our support team
- Financial data you input to track your spending and budget
- Payment information if you upgrade to premium features
- Feedback or survey responses you choose to share
Information Collected Automatically
- Device type and browser information
- IP address and general location data
- How you interact with our budgeting features
- Pages visited and time spent on different sections
- Technical logs that help us fix problems
How We Use Your Data
We're not in the business of selling your information. Everything we collect serves a specific purpose related to providing and improving our budgeting service.
Your financial data stays private. We use it solely to power your budget calculations, generate spending insights, and help you track your goals. This information never leaves our secure systems except when you explicitly choose to export your own reports.
- Running and maintaining your account and budgeting features
- Processing transactions for premium subscriptions
- Sending service updates and responding to your questions
- Improving our budgeting tools based on usage patterns
- Detecting and preventing fraud or security issues
- Meeting legal obligations under UK financial regulations
Data Storage and Security
We store your information on secure servers located in the United Kingdom. All financial data is encrypted both when transmitted and at rest. Our security measures include firewalls, access controls, and regular security audits.
That said, no system is completely foolproof. We work hard to protect your data, but we can't guarantee absolute security. You should use a strong password and keep your login credentials private.
How Long We Keep Your Data
We retain your account information for as long as your account remains active. Financial records are kept for seven years to comply with UK tax and accounting requirements. If you delete your account, most personal data is removed within 90 days, though some records may be retained longer for legal purposes.
Sharing Your Information
We don't sell or rent your personal data to third parties. But running a budgeting service means we occasionally need to share limited information with trusted partners who help us operate.
- Payment processors who handle subscription billing securely
- Cloud hosting providers that store our encrypted databases
- Email service providers for account notifications
- Analytics tools that help us understand how people use the service
- Legal authorities if required by UK law or court order
All third-party services we use are contractually bound to protect your data and can only use it for the specific purposes we authorize.
Your Rights Under UK Law
The UK Data Protection Act gives you several rights regarding your personal information. You can exercise these rights by contacting us using the details at the bottom of this page.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Inaccuracies
Update or fix any personal details that are wrong or outdated in your account settings or by contacting support.
Delete Your Account
Request full deletion of your account and associated data, subject to our legal retention obligations.
Restrict Processing
Ask us to limit how we use your data in certain circumstances while maintaining your account.
Data Portability
Export your financial data in a common format to transfer to another budgeting service if you choose.
Object to Processing
Withdraw consent for certain data uses, though this may affect which features you can access.
To exercise any of these rights, email us at info@cerannovia.com with your request. We'll verify your identity and respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office.
Cookies and Tracking
Our website uses cookies to remember your preferences and keep you logged in. We also use analytics cookies to understand which features people find useful, but these don't identify you personally.
You can disable cookies in your browser settings, though this might affect how well the budgeting tools work. Essential cookies that make the service function properly will still be used even if you opt out of analytics.
Children's Privacy
cerannovia is designed for adults managing their personal finances. We don't knowingly collect information from anyone under 18. If we discover that someone underage has created an account, we'll delete it promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users by email and update the date at the top of this page.
Continued use of cerannovia after policy changes means you accept the updated terms. If you disagree with changes, you can delete your account before they take effect.
Contact Us About Privacy
Questions about how we handle your data? Want to exercise your rights? Reach out to us through any of these channels: